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Who we are

– Casa Roble San Roque Club, is marketed under the Casa Roble, San Roque Club name, is owned by Seaville Spain SL and managed by its representatives.

– Casa Roble, San Roque Club products and services are sold by Seaville Spain SL and its representatives.

– Casa Roble, San Roque Club is located at San Roque Club, Cadiz, Andalucia. It is licensed as per Andalucia Tourism Law, under the Register of Tourism of Andalucia. The property Licence number is VFT/CA/00260

You can find out more about this legislation here: http://www.juntadeandalucia.es/boja/2016/28/6

– The website address is: http://casaroblesanroqueclub.com (‘This Site’)

Who will you be dealing with when you contact Casa Roble?

– All Enquiries, Booking Requests and Emails will be handled by our Reservations Manager who will be your principal contact from enquiry through to booking completion and prior to your arrival at Casa Roble.

You can contact the Reservations Manager HERE

– If you make a booking at Casa Roble our Property Manager will make direct contact with you prior to your arrival, greet you personally at the property and remain your principal contact while in residence. Full details will be provided during the Booking Process.

The Booking Terms & Conditions can be viewed HERE

What personal data we collect and why we collect it

Overview:

– Visitors can freely browse This Site without the need to login or register and as such, the personal data processed is limited to that required to conduct our contractual and legal obligations.

– Additional information required as a condition of making a Booking is outlined in ‘The Booking Terms & Conditions’ which can be viewed HERE

We do not sell any personally identifiable information to any third parties.

Information stored about you as a result of using an on-line Enquiry Form or sending us an Email

  • On-line Enquiry forms
    Only your name and email address is required to enable us to respond to your enquiry in a meaningful way. You may provide more information if you choose and if you believe it will help us answer your request in a more directed manner.
    You will receive a copy by email of the information you have entered.
  • Email
    A record of our email correspondence with you will be stored by the Reservations Manager.
  • Information stored about you as a result of your browsing activity on This Site

    – We analyse user behaviour in order to better serve you and other visitors to This Site. Tracking your activity (what you click on, how long you stay) helps us make better decisions about content and design. As you are not required to register, login or comment then this is information cannot be used nor do we attempt to use it to identify you.

    Read more about this in our Cookies Policy HERE

    Embedded content from other websites

    – Content on This Site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

    These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

    Read more about this in our Cookies Policy HERE

    The legal basis for processing

    There are a number of lawful reasons for us to process your personal data. These include:
    – Where we require to process personal data to perform a contract with you, such as providing information, a quote or processing a booking with you
    – Where we are required to comply with a legal or regulatory obligation
    – Where we are processing data for a legitimate reason

    A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. For example:
    – System development and enhancement
    – Website analytics to determine web traffic and patterns of navigation
    – Defending legal claims
    – Anti-fraud purposes
    – Ensuring that we are as efficient as we can be so we can deliver the best service for you
    – To allow us to provide bespoke services where requested by you
    – Preventing and detecting fraud and/or criminal activity

    Who is your information shared with?

    – To better respond to your enquiries and / or to process our contractual & legal obligations the Reservations Manager may at times share all or part of your information with either the Property Owner and / or the Property Manager.

    We do not sell any personally identifiable information to any third parties.

    How long we retain your data

    We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

    When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

    You can read about additional personal information required as a condition of making a booking in our Booking Terms & Conditions HERE

    What rights you have over your data

    If you have contacted us through This Site or via email you can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.

    This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    Please contact us HERE

    Changes to our Privacy Policy

    If we decide to change our privacy policy, we will post those changes on this page.
    Last updated: January 2020